Kinmel Campers Ltd
Registered Office:
Unit 20, Allits Industrial Estate
Vale Road
Rhyl
LL18 2PD
Telephone: 01745 771 231
1. Overview
At Kinmel Campers Ltd, we take pride in supplying high-quality campervan furniture, rock & roll beds, and conversion components. Many of our products are built to order, customised, or made specifically for individual vehicle models.
This policy explains your rights and our procedures regarding returns, cancellations, and refunds, in line with UK consumer law.
2. Made-to-Order & Custom Products
Most products sold by Kinmel Campers Ltd are made to order or customised, including but not limited to:
- Campervan kitchen units
- Rock & roll beds
- Upholstered seating
- Furniture with custom finishes, colours, or configurations
Important Notice
Under the Consumer Contracts Regulations 2013, items that are made to order or clearly personalised are not eligible for cancellation or return once production has started, unless they are faulty or not as described.
By placing an order, you acknowledge that:
- The product is being manufactured specifically for you
- Changes or cancellations may not be possible once work has commenced
3. Cancellations Before Production
If you wish to cancel your order before production has started, please contact us as soon as possible.
- If production has not yet begun, we may be able to cancel the order and issue a refund
- Any costs already incurred (materials, design work, labour) may be deducted from the refund
Cancellation requests must be made in writing or by telephone.
4. Faulty or Damaged Goods
If your item arrives damaged, faulty, or not as described, you must notify us within 48 hours of delivery or collection.
We may ask for:
- Photographs of the issue
- A description of the fault
- Order details
If the issue is confirmed, we will:
- Repair the item, or
- Replace the item, or
- Offer a refund where appropriate
This does not affect your statutory rights.
5. Incorrect Items
If you receive an incorrect item due to our error, please contact us immediately.
We will arrange:
- Collection of the incorrect item (where applicable)
- Replacement with the correct product at no additional cost
6. Returns of Non-Custom Items
If an item is not made to order or personalised and is eligible for return:
- You must notify us within 14 days of receiving the item
- The item must be unused, uninstalled, and in its original condition
- You are responsible for return shipping costs unless the item is faulty
Refunds will be processed once the item has been inspected.
7. Installation Services
Where installation or fitting services have been carried out:
- Labour and fitting charges are non-refundable
- Refunds apply only to eligible products, not completed services
8. Refund Processing
Approved refunds will be issued using the original payment method.
Please allow:
- 5–10 working days for refunds to be processed once approved
9. Collection Orders
For items collected from our premises:
- Items must be inspected at the time of collection
- Any issues should be raised before leaving our site where possible
10. Contact Us
If you have any questions regarding returns or refunds, please contact:
Kinmel Campers Ltd
📍 Unit 20, Allits Industrial Estate, Vale Road, Rhyl, LL18 2PD
📞 01745 771 231
11. Statutory Rights
This policy does not affect your statutory rights under UK consumer law.