Kinmel Campers Ltd
Registered Office:
Unit 20, Allits Industrial Estate
Vale Road
Rhyl
LL18 2PD
Telephone: 01745 771 231
ICO Registration Number: ZC043743
1. Introduction
Kinmel Campers Ltd (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect your information when you:
- Visit our website
- Make an enquiry
- Place an order
- Use our services
- Contact us by phone, email or online forms
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Kinmel Campers Ltd is the data controller responsible for your personal data.
If you have any questions about this policy or how your data is handled, you can contact us using the details at the end of this document.
3. Information We Collect
We may collect and process the following types of personal data:
3.1 Information You Provide
- Name
- Email address
- Telephone number
- Billing and delivery address
- Vehicle details (make, model, year, specifications)
- Order details and preferences
- Enquiry information
- Any information you provide via contact forms or email
3.2 Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Pages visited and interactions
- Referral sources
This data helps us understand how our website is used and improve user experience.
4. How We Use Your Information
We use your personal data to:
- Process and fulfil orders
- Communicate about your order or enquiry
- Provide customer support
- Arrange delivery or collection
- Carry out installation or workshop services
- Improve our website and services
- Meet legal, accounting and regulatory requirements
We only process personal data where there is a lawful basis to do so.
5. Lawful Bases for Processing
We process your personal data under one or more of the following lawful bases:
- Contract – to fulfil an order or provide a service
- Legal obligation – to comply with tax or legal requirements
- Legitimate interests – to operate and improve our business
- Consent – where you have explicitly given it (e.g. marketing emails)
6. Marketing Communications
We may contact you with information about our products or services where:
- You have given consent, or
- You are an existing customer and the communication relates to similar products or services
You can opt out of marketing communications at any time by:
- Using the unsubscribe link in emails, or
- Contacting us directly
7. Sharing Your Information
We do not sell your personal data.
We may share your data with trusted third parties where necessary, including:
- Payment processors (e.g. card payment providers)
- Delivery and courier companies
- Website hosting and IT service providers
- Accounting and legal advisers
All third parties are required to handle your data securely and in compliance with UK GDPR.
8. Payment Information
Payments made through our website are processed securely by third-party payment providers. We do not store full payment card details on our servers.
9. Cookies
Our website uses cookies to improve functionality and analyse website traffic.
Cookies may be used to:
- Remember user preferences
- Enable ecommerce functionality
- Analyse site usage and performance
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
10. Data Retention
We retain personal data only for as long as necessary:
- Order and transaction data: retained for legal and accounting purposes
- Enquiry data: retained as long as necessary to respond and follow up
- Marketing data: retained until consent is withdrawn
When data is no longer required, it is securely deleted or anonymised.
11. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Restrict processing of your data
- Object to processing
- Request data portability
- Withdraw consent at any time (where applicable)
To exercise your rights, please contact us using the details below.
12. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.
Access to personal data is limited to authorised personnel only.
13. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
15. Contact Us
For any questions about this Privacy Policy or your personal data, please contact:
Kinmel Campers Ltd
📍 Unit 20, Allits Industrial Estate, Vale Road, Rhyl, LL18 2PD
📞 01745 771 231